DELIVERY INFORMATION
This page explains our standard delivery workflow, estimated handling and transit times, packaging standards, and what to expect after placing an order. For urgent requirements or bulk/clinic orders, our team can provide a tailored shipping plan and documentation support.
Order Processing
- Orders are confirmed after successful checkout.
- Standard handling time is typically 1–3 business days (varies by item availability).
- Bulk or customized orders may require additional preparation time.
Shipping & Transit
- Shipping options depend on destination and selected courier.
- Estimated transit time is provided at checkout when available.
- International deliveries may be subject to customs clearance timelines.
Packaging & Quality
- Products are packed to help prevent damage during transit.
- Each shipment is checked for completeness before dispatch.
- For clinical/bulk orders, packing lists can be provided upon request.
Tracking Your Shipment
Once dispatched, you may receive tracking details (when available) via email or invoice documentation. Tracking updates are controlled by the courier and may take a few hours to appear after dispatch.
Customs, Duties & Taxes
International shipments may be subject to import duties, taxes, and customs inspections depending on your country. Any additional charges are typically the responsibility of the receiver, unless otherwise agreed in writing.
Delivery Issues
- If your parcel is delayed, please allow extra time during peak periods and customs checks.
- If your order arrives damaged, keep the packaging and contact support with photos for faster assistance.
- If an address is incomplete, delivery may be delayed or returned by the courier.
Need Help?
For shipment questions, bulk orders, or urgent delivery requests, please contact our team through your preferred channel listed on the website.